Most Doodles & Scribble products are produced after you order. That means there is normally a production stage before the parcel reaches the carrier. We keep the journey clear from checkout to doorstep, including what happens if something is delayed or goes missing.
How your order moves
- Order received. We confirm the order details and payment.
- Production. The item is prepared for production and made for the order.
- Dispatch. Once it leaves the fulfilment facility, delivery information is sent where tracking is available.
- Delivery. The carrier delivers to the address supplied at checkout.
Delivery estimates
Production and carrier times vary by product, destination and time of year. Any delivery estimate shown at checkout, in an order confirmation or in tracking information is an estimate unless we expressly describe it as guaranteed.
We will deliver without undue delay and within any delivery period agreed with you. If no different delivery time has been agreed, UK consumer law normally requires delivery no later than 30 days after the contract is made.
Delivery charges and free delivery
The delivery charge for your order is shown before payment. Any free-delivery offer or threshold displayed on the website applies subject to the destination and conditions shown at checkout. Checkout is the final source of truth for the delivery charge on that order.
Tracking and split parcels
If tracking is available, we will provide it when the fulfilment or delivery provider makes it available to us. Products in the same order can occasionally be produced or dispatched separately, so an order may arrive in more than one parcel.
Check your delivery address
Please check the delivery address carefully before paying. If you notice an error, contact us as quickly as possible. We will try to help, but once production or dispatch has started we cannot promise that an address can be changed.
If a parcel is late, missing or damaged in transit
Please contact us with your order reference. For consumer orders, the goods remain our responsibility until they are delivered to you or to a person you nominated to receive them, except where you independently arranged a carrier that we did not offer.
If tracking says delivered but you cannot find the parcel, check the delivery location, safe place, neighbours and carrier information first, then contact us so we can investigate.
International delivery
International availability depends on the product and destination. Delivery times can be affected by customs and local carriers. Where import duties, taxes or handling charges are not collected at checkout, the recipient may be responsible for charges imposed by the destination country. We will not describe a charge as included unless it is actually included in the checkout total.
Need help?
Use Track Order for order status, or contact us and include your order reference. For cancellations and returns, see our Returns & Order Issues page.