Something not right?

Made to order

Most Doodles & Scribble products are produced only after you place an order. Please check the size, colour, delivery address and product details carefully before paying.

Changed your mind or chose the wrong size or colour?

Our print-on-demand fulfilment partner does not accept returns or exchanges for buyer's remorse, a wrong size choice or a wrong colour choice. Because a replacement would need to be produced as a new item, we do not promise automatic size or colour exchanges as part of our store policy.

Where consumer law gives you a cancellation, return or refund right, that legal right still applies. Being made after an order is placed does not by itself remove statutory consumer rights.

Damaged, defective, misprinted or not as described

If your item arrives damaged, defective, misprinted, incorrectly labelled or otherwise not as described, contact us as soon as possible with your order reference and clear photographs of the problem. Please report fulfilment problems within 30 days of delivery where possible so we can raise the issue promptly with our fulfilment partner.

When a fulfilment issue is confirmed, we will arrange the appropriate remedy, which may be a replacement or refund depending on the circumstances and your legal rights.

Lost or returned parcels

If tracking shows a parcel has been lost, or a parcel is returned because of a delivery problem, contact us with your order reference. If an address supplied at checkout was incorrect, additional shipping charges may apply to send the order again.

Your legal rights

Nothing in this policy excludes or limits rights you have under applicable consumer law, including rights relating to faulty, damaged or misdescribed goods.