Doodles and Scribbles Returns and Refunds Policy

Adherence to Made-to-Order Principle At Doodles and Scribbles, we specialize in creating products that are tailored to individual specifications. Given the bespoke nature of our offerings, our policy generally precludes the acceptance of returns or exchanges. This is because each item is uniquely crafted based on your specific choices of size, color, and design. However, we place immense value on customer satisfaction and are keenly aware of the importance of addressing any concerns that may arise with your order. Should you encounter any issues, such as defects or discrepancies from your ordered specifications, we earnestly encourage you to initiate contact with our customer service team. Please do so by visiting our Contact Us page, where we are committed to providing assistance and working towards a satisfactory resolution.

Criteria for Refund Issuance

Refund Policy Under Specific Circumstances At Doodles and Scribbles, we maintain a customer-centric approach and understand that certain situations warrant special consideration. Accordingly, our refund policy is activated in instances where the delivered items diverge from what was ordered, or if they arrive with damage. We acknowledge the inconvenience and disappointment that such situations can cause. If you find yourself in such a circumstance, we implore you to promptly reach out to us through our Contact Us page. In your communication, please include detailed photographic evidence of the wrong or damaged item, which will enable us to effectively evaluate the situation and expedite the resolution process. Post-verification, our team will guide you through the necessary steps to obtain a refund or to arrange for the delivery of a replacement item, whichever is most suited to your situation.

Policy on Exchanges

Exchanges for Mislabeled or Incorrect Items While Doodles and Scribbles does not offer exchanges based on personal preference for size or color, we are committed to rectifying any errors on our part regarding product labeling. We understand that sizing and color are critical aspects of your purchasing decision, and we encourage our customers to consult the detailed sizing charts provided in the product description sections of our store. These are designed to assist you in making an informed choice that aligns with your needs. In the exceptional event that you receive an item that is mislabeled or does not match the specifications of your order, we request that you notify us within one week of receipt. This can be done via our Contact Us page. Please include your order number and clear photographic evidence of the mislabeled item. Upon receiving and verifying this information, we will promptly arrange for a replacement to be sent to you, or we will issue a refund, depending on the most suitable course of action for your specific situation.