FREQUENTLY ASKED QUESTIONS
At Doodles and Scribbles, all our products are made-to-order, customized specifically according to your selection of size and color. Therefore, it's crucial to review your choices carefully before confirming your order.
Since each item is uniquely crafted based on your specifications, making changes after production has started can be challenging. To ensure your complete satisfaction with your purchase, please verify all details, especially size and color, in your order summary before finalizing.
If you have questions about sizing or color options, feel free to contact us for guidance before placing your order.
Yes, at Doodles and Scribbles, we strive to ensure that the product images on our website accurately represent what you will receive. However, please note that there might be slight variations due to the nature of online photography and individual screen color settings. If you have any specific questions or concerns about a product, please don't hesitate to contact us before making a purchase.
After you complete a purchase on Doodles and Scribbles, a sales receipt is automatically generated and sent to the email address you provided at checkout. Please check your email inbox, including any spam or junk folders, for this receipt. If you've created an account on our website, you can also view your sales receipt and order history by logging into your account and navigating to the 'My Orders' section. If you have any issues accessing your receipt, please contact us for assistance.
At Doodles and Scribbles, as our products are made-to-order, we unfortunately cannot accept returns unless the item is faulty. We encourage you to review your order carefully, including size, color, and design, before finalizing your purchase.
In the rare event that you receive a faulty item, please visit our Contact Page on the Doodles and Scribbles website. There, you can submit a detailed message regarding the issue, along with any supporting photographic evidence. Our customer service team will review your case and provide guidance on the next steps for returning the faulty item for a replacement or refund, in accordance with our Faulty Goods Policy.
We are dedicated to ensuring the quality of our products and your satisfaction. If you have any questions or concerns before making a purchase, please don't hesitate to reach out to us through our Contact Page.
At Doodles and Scribbles, we regularly update our inventory and product offerings. If an item is marked as “out of stock,” there's a good chance that it will be restocked. However, the restocking timeline can vary based on the product and availability. We recommend subscribing to our newsletter or checking our website frequently for updates on product availability. Additionally, for specific inquiries about the restocking of a particular item, please feel free to reach out to us through our Contact Page. We are always happy to provide the latest information on our product range and availability.
Once your order is dispatched from Doodles and Scribbles, we will provide you with a tracking number. This tracking number allows you to follow the journey of your package in real-time. To track your order, simply enter the tracking number on the designated tracking page of our delivery carrier's website. We ensure that the tracking information is kept up-to-date, allowing you to see the current status and estimated delivery date of your order. If you encounter any issues with tracking your order or if you have any questions about the delivery process, please reach out to us through our Contact Page for assistance.
